Here are some IVR advanced features

1. Real-Time Notification: Get SMS and Email alerts of customer call quickly. Manage incoming leads easily.

2. Intelligent Routing: Route calls automatically according to customer needs to right agents.

3. Drag n Drop interface: Greet your customers with company anthem. Put Music on hold and improve brand image.

4. Easy to remember Number: Get a customer facing virtual number for better communication.

5. Sticky Agent: Forward calls to same agent for a particular customer. Maintain customer relationship.

6. Blacklist setting: Block unwanted callers and regions to increase productivity and stop spammers.

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