A VoIP (Voice over Internet Protocol) uses internet connection for providing telephone service. Businesses with limited manpower are increasingly opting for VoIP phone owing to their greater connectivity, mobility and interoperability. Some of the key features of VoIP phones, which make them extremely useful are easy installation, a wide choice to choose devices, seamless integration with software applications, easy to scale and affordable. Hardware-based and software-based are the two main kinds of VoIP phones used in businesses. The former offers features like direct calling, conferencing calls, communication via Bluetooth and headsets whereas the latter offers additional features over hardware-based phones.

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