There might be problems within the email server settings and network connectivity if the users are encountering issues or error related with “Doctor Connection” in the Bigpond email service. To trouble and resolve the error here we mention some steps to be followed:
1) The users have to confirm that their device has an active and stable internet connection. To check the internet connection the users have to open a web browser and visit a website.
2) Make sure that the email client is set up with the correct Bigpond email server settings. It includes incoming (IMAP/POP) and outgoing (SMTP) server details, correct port number and security settings. The configuration for the settings can be found on the official website of Telstra.
3) Sometimes if the password has been changed recently the issues might occur. To resolve it the users have to update in their email client settings and confirm to use the correct and updated password for their Bigpond email account.
4) In Apple Mail, the “Connection doctor” feature will provide information about the status of users email connection and also diagnose email connection issues. To use this feature the users have to open Apple Mail, go to the “Window” menu and select “Connection doctor”.
5) If the issues are temporary, closing and reopening the email client could resolve the issues.
6) Make sure that the email client that is being used is updated to the latest versions. Outdated software can result in compatibility issues.
The steps mentioned above will help to encounter errors related to “Doctor Connection” in the Bigpond email service. If the issue still persists, consider getting in touch with Bigpond customer care. One of the representatives of Bigpond customer care will give detailed information and assist based on the users issues.

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