Is your Bigpond email showing “out of date”, when you are trying to load your account? If the answer is yes, the most common cause might be an out-of-date account or an incorrect password. To fix this issue, remove your account from the mail app, change your password, and then re-add your account. If your account loads after that, well and good, but if it doesn’t, the password isn’t the problem because you might have a certificate error.

If you see another message that says “The security certificate isn’t from a trusted source or there is a problem with the server’s security certificate”, the error is probably because you didn’t use SSL to secure your email account. To fix this issue, go to Settings> Manage Accounts. Pick the account that’s out-of-date if you want to display the account settings dialog. Select “Change Mailbox settings. Advanced mailbox setting”. Scroll down in the dialog and check the boxes for “require SSL for incoming and outgoing email”. Click on Done> save, and voila! Your Bigpond email installation and updating issues are resolved.

However, if you still face any issues with installation and updating, feel free to contact the customer support team at Bigpond Email Online Service to address the concerns promptly.

More Info: https://www.bigpondonlineservice.com/blog/bigpond-customer-care-australia/

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